Shipping policy

Shipping Policy

1. Shipping Costs

Shipping costs depend on the order value and destination country. Orders over €100 are shipped free of charge within Germany. Shipping costs may vary for other EU countries. The applicable shipping costs will be displayed during the checkout process and summarized in your order overview.

2. Delivery Times

Delivery usually takes 3–5 business days from the date of order. Please note that weekends and public holidays may affect delivery times. We always do our best to process and deliver your order as quickly as possible.

3. Shipping Countries

We ship our products throughout the EU. If you would like to have your order delivered to another country, please contact us in advance to discuss the available options and shipping costs.

4. Packaging

We primarily use paper and cardboard for our packaging and avoid additional plastic packaging wherever possible. This keeps our packaging simple and focused on what is essential, while ensuring that your products arrive safely.

5. Tracking

Once your order has been shipped, you will receive a shipping confirmation by email, including a tracking link. This allows you to check the status of your delivery online at any time.

6. Delivery Issues and Complaints

If there are any delays or issues with your delivery, please contact our customer service as soon as possible. We will do our best to resolve the issue quickly and assist you.

7. Bulky Goods and Special Deliveries

Different shipping costs and delivery times may apply to bulky goods or special deliveries. You will be clearly informed of any applicable costs and delivery times before completing your order.

8. Collection

Order collection is possible by prior arrangement. Please contact our customer service in advance to arrange a suitable collection time.