Refund policy

Right of Withdrawal

As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us:

Nani Berlin UG
Mühlenstr. 8a 14167 Berlin
hello@naniberlin.com

by means of a clear statement, for example by email or post, informing us of your decision to withdraw from the contract. You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including the cost of standard delivery, without undue delay and no later than 14 days from the day on which we received your notification of withdrawal.

We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise with you.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and no later than 14 days from the day on which you notified us of your withdrawal. The deadline is met if you send the goods before the 14-day period has expired.

You are responsible for the direct costs of returning the goods.

For our furniture, which due to its size and nature cannot normally be returned by regular post, the direct return costs are estimated at a maximum of approximately €95 per item within Germany.

For returns from other EU countries, the actual return costs may vary.

You are only liable for any diminished value of the goods if this results from handling beyond what is necessary to establish the nature, characteristics and functionality of the goods.

We therefore ask you to handle the goods with care during the withdrawal period and, where possible, to use the original packaging for the return.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to goods that are made according to the customer's specifications or are clearly tailored to the customer's personal requirements.

The statutory 14-day right of withdrawal applies to our standard Nani products.

Model Withdrawal Form

If you wish to withdraw from the contract, you may use the following form:

To

Nani Berlin UG
Mühlenstr. 8a, 14167 Berlin
hello@naniberlin.com

I/We () hereby give notice that I/We () withdraw from my/our () contract for the purchase of the following goods ():

Ordered on (*) __________________

Received on (*) __________________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s)
(only if this form is notified on paper)

Date: